Privacy policy

Privacy Policy

This Privacy Policy explains how 360SPB LLC, doing business as 360SPB ("360SPB," "we," "our," or "us"), collects, uses, and protects your personal information when you visit 360spb.com (the "Site") or purchase our products.

1. Information We Collect
When you visit our Site or place an order, we may collect:
- Contact and order details: name, email address, phone number, billing and shipping address
- Payment information (processed securely by third-party payment providers)
- Order and transaction history, and customer service communications
- Device and usage data: IP address, browser type, and pages viewed (collected automatically via cookies and similar technologies)

2. How We Use Your Information
We use your information to:
- Process and fulfill your orders and payments
- Communicate with you about orders, delivery, and support
- Provide customer service and respond to your inquiries
- Send you updates or promotional messages where you have consented
- Improve our Site and services, and prevent fraud
- Comply with our legal obligations

3. How We Share Your Information
We share personal information only as needed to operate our business, including with:
- Service providers such as payment processors, shipping carriers, our e-commerce platform (Shopify), and analytics providers (e.g., Google Analytics)
- Legal authorities when required by applicable law

We do not sell, rent, or trade your personal information to third parties.

No mobile information (including phone numbers) or SMS/text-messaging opt-in data and consent will be shared with, sold to, or disclosed to any third parties or affiliates for marketing or promotional purposes.

4. SMS / Text Messaging Privacy
When you provide your phone number and opt in to receive text messages (SMS/MMS) from 360SPB, we collect your mobile number and your consent to be contacted. Messages may include order and shipping updates, customer support, and — where you have separately consented — promotional offers.

No mobile information will be shared with, sold to, or disclosed to any third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.

Message frequency varies. Message and data rates may apply. You can opt out at any time by replying STOP. For help, reply HELP.

5. Data Retention
We keep your personal information only as long as necessary to fulfill the purposes described in this policy and to meet legal, tax, and accounting requirements.

6. Your Rights
Depending on your location (including under the GDPR and the CCPA), you may have the right to access, correct, delete, or port your personal information, and to withdraw consent for marketing. To exercise these rights, contact us using the details below.

7. Data Security
We use reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission or storage is 100% secure.

8. Children's Privacy
Our Site is not directed to children under the age of 13, and we do not knowingly collect personal information from them.

9. International Transfers
We may process your information outside your country of residence, including in the United States, with appropriate protections in place.

10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised date.

11. Contact Us
360SPB
Email: info@360spb.com
Phone: +1 (323) 364-1693
Website: https://360spb.com